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 ::: Policy :::
Please read this policy in carefully for avoid any problem with us

        We ship plants with the Phytosanitary Certificate to worldwide for the inspection from your customs. If you don't want the Phytosanitary Certificate, please let us know we will not calculate  the Phytosanitary expense on your order . Please understand that  We will not be held responsible for orders returned or destroyed by customs inspectors due to lack of phytosanitary certificate and/or import permit. The cost of Phytosanitary is not include in the price of plant.

         (Phytosanitary Certificate is paper to certify plants, plant products or other regulated articles described herein have been inspected and/ or tested according to appropriate official procedures and are considered to be free from the quarantine pests that specified by the importing contracting party and to conform with the current phytosanitary requirements of the importing contracting party, including those for regulated non - quarantine pests)

Certificate cost :

   Phytosanitary Certificate :   US $35.00/shipment

   CITES document : US $15.00 /shipment (If need)

   Certificate of Origin : US$ 15.00 /shipment (If need)

Note :

 

 

 
For Customer in United State
Customers in United States, Order lower than 13 plants The USDA permits to import the plant products to USA without your import permit papers with the phytosanitary certificate. For order more than 12 plants, you have to send the copy of your import permit papers to aglaonemaplalace@hotmail.com and  we give the Phytosanitary Certificate to you.
   

 

For Customer in Australia
Customers in Australia, you have to send the copy of your import permit papers to aglaonemapalace@hotmail.com  and  we  give the Phytosanitary Certificate to you. Please check with the Australian Quarantine and Inspection Service (AQIS) on import requirements before.
   

 

For Customer in other country
Customer in other countries, don't send your import permit papers to us. Please examine your import law before order.
   

 

For Customer ship via Postage service
An order lower than 12 plants we can ship without import permit. For more than 12 plants customer have to send the copy of your import permit paper for apply the certificate.
 

 

Return Policy :

If you're not satisfied. You can return it for a refund (not include Shipping & Handling cost and Phytosanitary Certificate paper cost). You're responsible for the return shipping cost.
   

Unresponsible :

Please read this policy in carefully for avoid any problem with us
Aglaonema Palace is not responsible for your import tax.
Aglaonema Palace is not responsible for your plants are detain or destroy in your customs because lack of Phytosanitary certificate
Aglaonema Palace is not responsible for your plants are detain or destroy in your
  customs because illegle of your country for import plants.

Responsible for :

Aglaonema Palace responsible for destroy if examine of pests on plants. Our responsible are only plants not include other expense such as Phytosanitary certificate cost, CITES document, Shipping, Handling cost or packing cost etc.
   
 

 

     
 
 
 
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